My Mom has been getting several cold calls off-late.
For buying a credit card.
Since I was in my room, she later told that the banker has promised I will have to do nothing.
The bank guy will come at our place and do everything.
"Do you need a credit card?" I asked.
"No."
"Then what's the problem?"
"I am being forced to get it..."
We finally settled on her saying a polite no the next time.
Here's what this taught me:
1. People get obliged when we offer them that we will do everything.
Moms are pro's at saying no yet she couldn't say a no to a customer service executive, because she will have to do nothing.
A deep lesson in customer psychology.
2. If a bank is selling a credit card to a customer with ZERO transactions in savings accounts and only FD's, with category "housewife" they may fulfill their targets, however, how will they satisfy their self esteem to solve a genuine customer's problem?
Numbers don't solve problems, engagement does.
3. No is a powerful statement, not only to others rather also to yourself sometimes.
How will you say yes to what's truly important if your hands are filled with triviality?
Hope they helped you as they did to me!
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Thank you for reading!
I know the newsletter came a bit late this Thursday, but if you waited for it, hope I haven’t let you down.
See you on Monday again!
Nishtha
Author of Fit Doesn’t Fit: Why NOT Fitting into the world is the best thing for You